Message from the Director General
I want to flag two important events this month: the ACI Airport Economics and Finance Conference in London and the imminent announcement of the top performers in the ACI Airport Service Quality survey for 2009.  Although these appear to be two distinct fields, they share a common driver – helping airports to meet customer expectations.
 
The Finance conference will focus on multiple facets of managing airport business as we emerge from a tough financial year.  Preliminary 2009 traffic results indicate clear signs of renewed stability and even growth in both domestic and international markets.  In turn, this growth is an early warning sign that once again airports must plan for and finance future capacity expansion. 

At the same time, the customer will judge our performance and our ability to deliver high quality service consistently over time.  In an increasingly competitive market, ASQ supports our business planning efforts through benchmarking and best practice guidance in order to help us identify priority areas for improvement. 

I look forward to seeing many ACI members at the conference where we will get a jump start on planning for our future needs and ensuring that we continue to serve our communities well.

Angela Gittens
Director General, ACI World